Let's Make CX Happen!

We're here to help

As a CX leader, you're familiar with high expectations, pressure to deliver, and the ongoing battle to show the worth of your team's efforts, right? It's not an easy place to be. And let's face it, CX initiatives often hit roadblocks or drag on forever.

But hey, we've got your back! Whether you're diving into CX for the first time or need a fresh perspective, our CX Discovery Session will cut through the clutter and steer you right. That way, you can zero in on the CX stuff that really counts—the ones most likely to make a big impact.

Free CX Discovery session

Here is how it works:

CX Evaluation

First, we'll explore your CX landscape. Together, we'll assess your organization's current strengths, weaknesses, and aspirations for tomorrow. What are your goals, and what hurdles do you face? This involves a 45-minute interview and discussion session.

CX Overview

We'll create a personalized analysis of your organization's CX capabilities. You'll get tailored recommendations for your next steps and any immediate opportunities for quick wins. Expect a comprehensive summary and recommendations presented in a meeting and a PDF for internal distribution.

CX Progress Check

We touch base again after 8 weeks to review your CX progress. We'll celebrate your successes, address any ongoing challenges, we'll look at your strategy moving forward, and see how we can work together to fine-tune your strategy for future CX success. growth. This session will be a brief 20-minute phone or video check-in call

Additional value for you

Enjoy this free special offer—valued at €3,000—no strings attached for a limited time. You'll get a sneak peek into our customer-centric approach and broader discovery phase, tailored to uncover insights with you. Take the opportunity to embark on a CX journey with us!

Book your free CX Discovery session here

Our CX Expert

Helén Rigamonti will run these CX Discovery meetings. Helén has more than 25 years of experience as an executive manager and has led several major projects aimed at improving CX in various organizations, including B2B, B2C, and non-profits.

Helén combines her expertise in organizational development with her current roles as an author, interim manager, educator, and speaker to enhance customer experience and lead customer-centric change. She is part of the management team and a course leader in several educational programs for customer experience management, including at IHM Business School. She is also the Swedish ambassador and a member of the management team of the European Customer Experience organization.

Her latest book on CX is "Customer Experience Management på svenska - konsten att leverera rätt kundupplevelse" (Customer Experience Management in Swedish - The Art of Delivering the Right Customer Experience).